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Differences Between NPS, CSAT and CES for Measuring the Customer Experience

Por: Núria Emilio | Mar 17, 2022 10:45:08 AM

Customer experience is one of the most important business strategies of our time. In order to offer an optimal customer experience, companies need metrics and tools to help them measure and quantify the customer experience they offer their clients. In this article we explain what the most common CX metrics NPS, CSAT and CES are, what they are used for and what are their differences. 

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