2020 has been a period of intense transformation in the business world. Covid-19 has accelerated trends that were already emerging, especially regarding the customer experience. We take a look at the 5 most relevant customer experience trends for 2021.
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Customer Experience: Beyond Technology and Data
Customer experience is increasingly becoming the core of business strategies. Technology, data and predictive analytics are increasingly facilitating the ability to satisfy customers through innovative experiences. However, the premise of customer experience is much simpler and philosophical than it may appear.
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