Kale Blog

Forbes’ Top 10 Companies with the Best Customer Experience

Por: Núria Emilio | Oct 26, 2023 10:30:00 AM

Forbes has just published the "Customer Experience All Stars" list, which ranks the 300 brands with the best customer experience in 2023. The ranking is the result of a survey of more than 120,000 US consumers. Which brands have the best customer experience and what can we learn from them?

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What to Expect of the Customer Experience (CX) in 2024?

Por: Núria Emilio | Sep 21, 2023 11:47:39 AM

In 2024, the landscape of customer experience is poised for a transformative journey, as businesses harness cutting-edge technology and a profound understanding of consumer needs to redefine the way we engage, delight, and retain customers.

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What Is a Customer Success Strategy (CS) And How Can It Help You?

Por: Núria Emilio | Apr 27, 2023 11:21:03 AM

The development of a Customer Success (CS) strategy leads to increased customer satisfaction and contributes to the long-term growth and profitability of a company. However, the transition involved in developing a customer success strategy can be challenging and requires a strategic vision that removes internal barriers and fosters collaboration at all levels of the organisation.

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How to Use ChatGPT to Improve Customer Service?

Por: Núria Emilio | Apr 13, 2023 10:30:00 AM

ChatGPT's new features have caught the attention of customer relationship management and customer experience managers. In this article we discuss what CX leaders need to know about ChatGPT and explain how they can use it to improve their customer service.

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How Will the Customer Experience (CX) Be In 2023?

Por: Núria Emilio | Jan 24, 2023 11:49:45 AM

Projections for 2023 suggest a technological, hyper-personalized, automated and predictive customer experience. Omnichannel customer experiences, privacy concerns and Total Experiences (TX) also stand out. Take a look at the 8 most important CX trends for 2023.

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Improve the Customer Experience Following This 10 Steps

Por: Núria Emilio | Oct 20, 2022 10:30:37 AM

If you still don't have a defined plan to improve the customer experience offered by your company, you are already late. Nowadays, having a well-defined and actionable strategy to improve the customer experience is essential for any company. Stop waiting! It's time to improve your customer experience

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Top 6 Examples of Omnichannel Customer Experiences

Por: Núria Emilio | Sep 29, 2022 10:30:00 AM

How would you define omnichannel? What is it in practice? We explore in depth the basis of an omnichannel customer experience through 6 examples of omnichannel customer experiences

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Differences Between Multichannel and Omnichannel Customer Experience

Por: Núria Emilio | Sep 22, 2022 12:29:03 PM

A few years ago all companies wanted to offer multichannel customer experiences. However, time and the pace of technological and social advances have caused companies to go from multichannel to omnichannel. Discover the differences between a multichannel customer experience and an omnichannel customer experience.

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Top 6 Most Important Customer Experience (CX) Trends of 2022

Por: Núria Emilio | Jul 7, 2022 9:13:15 AM

As customer expectations evolve, so do the trends on customer experience and the customer care offered by companies. We explore the 6 most important customer service and customer experience trends of 2022.

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Top 5 Customer-Centric Insights

Por: Núria Emilio | Jun 2, 2022 10:13:26 AM

Is your company customer-centric?Your first impulse will probably be to say yes. Yes, it is. Of course it is. Your company works for the customer. Everything you do is for the customer and, well... without the customer, your company is nothing. But is it really?

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